. NET Developer

. NET Developer

Atlanta, GA 30308

Hybrid

If you are Interested, Drop me Your Resume to Thomas@innovitusa.com (or) You can Reach me on

+1(267)627-5083.

The Team Leader/Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft .NET Technologies. This position will manage a team of 8-12 members.

Responsibilities:

• Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.

• Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.

• Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.

• Ensure that customer SLAs are met on a daily, monthly basis

• Evaluate and recommend software solutions to improve the ability to support GDOT’s IT enterprise applications.

• Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.

• Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.

• Interview candidates and hire qualified individuals to fill open roles within the department

• Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management

• Develops and mentor staff to a high level of competency

• Handles issues of a highly technical nature and challenging calls from clients

• Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.

• Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.

• Remains current on internal procedures and external client requirements

Minimum Qualifications:

• Bachelor’s degree in Computer Science and Information Technology or a related field

• Technical certifications preferred.

• Five (5+) years of experience as a Technical lead.NET developer

• Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role

• Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)

Preferred Qualifications:

• Five (5+) years of experience managing, supervising or leading a support team.

• Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role

• Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.

• Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products

• Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS

• Experience with ServiceNow ITSM

• Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)

• Ability to resolve issues and exhibit strong initiative

• Excellent planning, training, and follow-up skills and analytical abilities

• Strong problem-solving and analytical abilities.

 Strong project management and leadership skills.